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UNLOCKING AUTOMATION POTENTIAL WITH INTELLIGENT DOCUMENT PROCESSING AND COMMUNICATIONS MINING

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Intelligent Document Processing​

Intelligent Document Processing (IDP) is a technology that uses artificial intelligence to read and understand documents the way humans do. This helps businesses save time, reduce errors, and improve efficiency in handling large volumes of documents.
Find out more

Communications Mining

Communications mining is a technology that uses artificial intelligence to analyse and understand messages, emails, and other forms of communication. This helps businesses understand their customers better, respond more effectively, and improve overall communication.
Find out more

Intelligent Document Processing

IDP is a technology that uses artificial intelligence to read and understand documents the way humans do. This helps businesses save time, reduce errors, and improve efficiency in handling large volumes of documents.

Learn More

Communications Mining

Communications mining is a technology that uses artificial intelligence to analyse and understand messages, emails, and other forms of communication. This helps businesses understand their customers better, respond more effectively, and improve overall communication.

Learn More

Intelligent Document and Image Processing

How IPD can benefit your business

This advanced technology offers the ability to extract critical data from scanned paper documents to understand the content of this data. Additionally, it can accurately extract handwriting from clearly scanned paper documents and retrieve data from images. This technology also possesses the capability to understand the content of images, identifying patterns and anomalies for enhanced data analysis.

Document Understanding

Manual human processes are largely driven by paper. The first step in moving to automate processes has often been around automating the data entry process a human does when reading a piece of paper and entering the critical data on that paper into a system. Common paper documents are:

  • Invoices
  • Receipts
  • Shipping Notes
  • Claims
  • Pay Slips
  • Statements
  • Timesheets

Image Understanding

As organisations deploy more CCTV and image capture devices, the number of images/videos they must analyse increases. This creates additional human work.

By training computer vision models with objects that organisations are looking for, or are out of the ordinary, organisations will be able to fast track the response where an object is detected or something out of the ordinary is occurring. This can be applied to:

  • Asset monitoring
  • Crowd monitoring
  • Environment monitoring
  • Security

Document Understanding

Manual human processes are largely driven by paper. The first step in moving to automate processes has often been around automating the data entry process a human does when reading a piece of paper and entering the critical data on that paper into a system. Common paper documents are:

  • Invoices
  • Receipts
  • Shipping Notes
  • Claims
  • Pay Slips
  • Statements
  • Timesheets

 

 

Image Understanding

As organisations deploy more CCTV and image capture devices, the number of images/videos they must analyse increases. This creates additional human work.

By training computer vision models with objects that organisations are looking for, or are out of the ordinary, organisations will be able to fast track the response where an object is detected or something out of the ordinary is occurring. This can be applied to:

  • Asset monitoring
  • Crowd monitoring
  • Environment monitoring
  • Security






Document Understanding



Manual human processes are largely driven by paper. The first step in moving to automate processes has often been around automating the data entry process a human does when reading a piece of paper and entering the critical data on that paper into a system. Common paper documents are:
  • Invoices
  • Receipts
  • Shipping Notes
  • Claims
  • Pay Slips
  • Statements
  • Timesheets






Image Understanding



As organisations deploy more CCTV and image capture devices, the number of images/videos they must analyse increases. This creates additional human work. By training computer vision models with objects that organisations are looking for, or are out of the ordinary, organisations will be able to fast track the response where an object is detected or something out of the ordinary is occurring. 

This can be applied to:  
  • Asset monitoring
  • Crowd monitoring
  • Environment monitoring
  • Security

Communications Mining

Communications Mining focuses on understanding and extracting valuable insights from various sources of communication, such as emails, social media posts, customer reviews, support tickets, survey responses, case notes, and more. It can automatically identify important details like the main topic, the reason for the message, the sender’s emotions, and any patterns or trends.
 
By sorting and analysing large amounts of messages quickly, communications mining can reveal valuable insights that might otherwise be missed.

Organisations that integrate communications mining into their operations experience:

20-25%

Improvement in process efficiency and decision-making speed

30-40%

Saved operational costs related to manual data processing and analysis

Transform your business communications with three solutions

1. Extract insights from your conversations

Utilising AI, communications mining can:

  • Extract the most important data from inbound messages including intents, reasons for contact, sentiment, and emotion

  • Automatically identify message clusters that reveal repetitive processes, requests, and issues

  • Continuously retrain processes to ensure the ongoing discovery of valuable insights

  • Identify problems, inefficiencies, and new opportunities for automation and improvement

  • Empower businesses to make informed decisions and optimise their operations effectively



1. Extract insights from your conversations

Utilising AI, communications mining can:

  • Extract the most important data from inbound messages including intents, reasons for contact, sentiment, and emotion

  • Automatically identify message clusters that reveal repetitive processes, requests, and issues

  • Continuously retrain processes to ensure the ongoing discovery of valuable insights

  • Identify problems, inefficiencies, and new opportunities for automation and improvement

  • Empower businesses to make informed decisions and optimise their operations effectively



1. Extract insights from your conversations

 

Utilising AI, communications mining can:

  • Extract the most important data from inbound messages including intents, reasons for contact, sentiment, and emotion
 
  • Automatically identify message clusters that reveal repetitive processes, requests, and issues
 
  • Continuously retrain processes to ensure the ongoing discovery of valuable insights
 
  • Identify problems, inefficiencies, and new opportunities for automation and improvement
 
  • Empower businesses to make informed decisions and optimise their operations effectively
 
 
 

2. Monitor your communications

The ability to monitor communications provides businesses a tailored, up-to-date view of all service channels, extracting the information that matters most to them

Your business will have the ability to:

  • Monitor trends and assess service quality and performance across all levels using integrated analytics
 
  • Have access to customised and real-time alerts allowing for teams to quickly address emerging issue


2. Monitor your communications

The ability to monitor communications provides businesses a tailored, up-to-date view of all service channels, extracting the information that matters most to them

Your business will have the ability to:

  • Monitor trends and assess service quality and performance across all levels using integrated analytics
 
  • Have access to customised and real-time alerts allowing for teams to quickly address emerging issue
 
 


3. Deploy communication automation tools

Utilising the data extracted from your communications, conversation-based processes such as transactional requests and workflows can be automated.  

Provides end-to-end automation for:

  • Tasks such as triaging emails, updating customer information, and case creation
 
  • Complex messages, containing multiple different requests
 
  • Can integrate with existing businesses platforms such as SAP
 
 
 

3. Deploy communication automation tools

Utilising the data extracted from your communications, conversation-based processes such as transactional requests and workflows can be automated.  

Provides end-to-end automation for:

  • Tasks such as triaging emails, updating customer information, and case creation
 
  • Complex messages, containing multiple different requests
 
  • Can integrate with existing businesses platforms such as SAP
 
 
 

3. Deploy communication automation tools

Utilising the data extracted from your communications, conversation-based               processes such as transactional requests and workflows can be automated.  

Provides end-to-end automation for:

  • Tasks such as triaging emails, updating customer information,                                                    and case creation
 
  • Complex messages, containing multiple different requests
 
  • Can integrate with existing businesses platforms such as SAP
 








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Artificial intelligence
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About
About us
Our approach
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Careers
Case studies
Blog
Contact us
Linkedin Instagram